Hachyderm Community Documentation

Welcome to Hachyderm!

Here we are trying to build a curated network of respectful professionals in the tech industry around the globe. Welcome anyone who follows the rules and needs a safe home or fresh start.

We are hackers, professionals, enthusiasts, and are passionate about life, respect, and digital freedom. We believe in peace and balance.

Safe space. Tech Industry. Economics. OSINT. News. Rust. Linux. Aurae. Kubernetes. Go. C. Infrastructure. Security. Black Lives Matter. LGTBQIA+. Pets. Hobbies.

Quick FAQs to Get Started

How do you pronounce “Hachyderm”?

Pronounced hack-a-derm like pachyderm. (Audio link.)

(What is a pachyderm?)

Running a service is expensive. How can I donate?

There are a few ways to support us, including through Hachyderm’s GitHub Sponsors page. For additional ways to support, including supporting via Nivenly, please take a look at our Funding and Thank You doc.

Is Hachyderm down or just me? Or: I think I’m having a service issue.

To see if Hachyderm itself is up and running, please look at:

• Our Grafana Dashboard
• Our Status Page

To report a full or partial outage, or an issue with a particular feature not working as expected, please use our Community Issues on GitHub.

Where are all those great incident reports I keep hearing about?

On our blog.

Also: The famous “The Queues ☃️ down in Queueville” Incident Report

I’m new to Mastodon in general. Help?

If you’re new to Mastodon in general, we recommend taking a look at Mastodon.Help’s brief explainer about what Mastodon is and isn’t, as well as taking a look at fedi.tips for some How To Dos.

As for How to be a Hachydermian, take a look at the docs in our Hachyderm section.

Can I create a non-user account?

Accounts that are not for an individual person’s personal use are referred to as “Specialized Accounts” and are categorized as corporate, bots, curated, OSS Project, Community Event, and Influencer Accounts. Some accounts are restricted and/or invite-only and many have rules governing how they can interact with the platform. Unrecognized account types are suspended. Please read our Account Types documentation for more information.

I am the mod / admin of another instance and need to contact the Hachyderm mods / admins.

Please email us at admin@hachyderm.io.

I have an issue that requires the moderation team, please help.

If the issue is regarding a user or post, please use the report feature in Mastodon. If you need to reach the mods another way, please look at our Reporting and Communication page.

I would like to know why a user or instance was moderated. How do I reach out and what can I expect?

Due to our size, we do not publicly share moderation information. That said:

• If you are moderator of a different instance and are contacting us about either your instance or a user on your instance, please email us at admin@hachyderm.io.
• If you are the moderated user and you are not on Hachyderm, please email us at admin@hachyderm.io.
• If you are the moderated user and you are on Hachyderm, please see our doc for
  how to file an Appeal.

If you are not the moderated user and not on a moderation team, please still feel free to email us at admin@hachyderm.io to confirm if a user or instance is moderated or not. The main focus of moderation is community safety, so if a specific user or instance has been temporarily or permanently moderated, then the most common reason is that we saw an incident or behavioral pattern that we believed posed a risk to community safety.

I have been moderated and would like to know what to do.

Please take a look at our Moderation Actions and Appeals page.

I would like to know more about how Hachyderm is moderated, so that I can determine if Hachyderm is a safe space for me.

Please start by looking at both our Rule Explainer and our Moderator Covenant. The main rule of Hachyderm is “Don’t Be A Dick” and the remaining rules explicitly call out common “whataboutisms”. The Rule Explainer dives into these different facets to provide additional clarity. The Moderator Covenant is to show how the rules are enforced and what is used to guide our decisions.

The other rules we have are governing the account types permitted on Hachyderm and how often they can post and how they can interact on the platform.

Who designed the Hachyderm logo?

Our logo was designed by the lovely Ashton Rainbows. (website, Instagram)

Thank you Ashton!